Returns & Exchanges
Due to the artisanal and intimate nature of our fragrances, Seance Perfumes offers returns or exchanges on unopened and unused products within 14 days of delivery. We strive to ensure your olfactory experience is hauntingly perfect, provided the original seal remains intact.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare the Vessel
Carefully pack the unopened perfume in its original decorative box and secure it within a sturdy shipping carton to prevent breakage during transit.
Dispatch the Package
Affix the provided return label or use a tracked shipping service to send the item back to our apothecary for inspection.
Completion of the Ritual
Once we receive and verify the condition of the item, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing